T.H.I.M.C!THIS HAS BEEN TOTAL NIGHTMARE. I started to have problems w/ my monitor about 2 months ago. There were vertical lines on the screen. I called and tried the tests that the service Tec told me. They did not work. I would like you to know that I know a little about PCs, I've built 3 so far. Anyway I emailed them and was told that I had a 3 year warranty and I needed to register it. I did so and requested info to send it out for repair. After about 10 emails telling me that I was NOT registered I finally found there was a different place to register. It was Not very clear that I needed to register in two different places. I finally got the shipping address and sent it to Temple TX. I received it back 8 days later, there was no return address, the box was different and no info inside ether. I call again and was told they never received it. I confirmed the address and sent again and requested a tracking number this time. After 11 day's I called again to check on it and was told AGAIN that they had not received it. I explained that I had a tracking number and it was signed for but this person kept telling me they did not receive it. I asked for the number to the office in Texas and was told there was no number. I then went on line and found the number; I then called and faxed you there. I finally received a call and was told AGAIN that they did not know where my monitor was. So far I'm out almost $60 in shipping and don't have a monitor! Today (9/11/09) I received a call telling me that my monitor was FOUND!. Finally I get a call telling me it was damaged and not covered under warranty. it would cost more to repair than to get a new one and I know other than having the line on the screen there was nothing wrong with it, I'm even using the old monitor with no prob's. Also I don't feel that I should have to pay to ship something that is under warranty I told them to stick it in an uncomfortable place. I'm out the shipping and now a monitor. I'll never buy Acer again!!
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Product Description:
Acer 23" H monitor
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